Privacy Policy

This policy, together with any other documents referred to in it sets out the basis on which any personal data we collect from you or that you provide to us will be processed by us.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

Information we collect from you

We will collect and process the following categories of data about you:

Information you give us

This is information about you that you give us by filling in forms on the website, interacting with the website or by corresponding with us by phone, email or likewise. It includes information you provide when sign up to our newsletter service and make an enquiry about our products and services.

The information you give us will include your name, address, company name, email address and phone number as well as preliminary information about your requirements in relation to the services which we offer.

Information we collect about you

This is information that we collect automatically about your visit during your time on the website. It typically involves technical information and is often collected using small data files called ‘cookies’. This information helps us to provide you with a good experience when you browse the Site also indicating where the Site requires improvement.

Information we receive from other sources

This is information that we receive about you if you use any of the other website we operate. In this case we will have informed you when we collected that data if we intend to share those data internally. We will also have told you for what purpose we will share your data.

This also includes information that we receive from third parties, such as business partners, subcontractors in technical services, advertising networks, analytics providers, search information providers. We will notify you when we receive information about you from them and the purposes for which we intend to use that information.

Uses made of the information

All information about you that we collect or receive whether of a personal or technical nature may be used by us in the following ways:

To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us.

To provide you with information about other goods and services that we or our selected partners offer that are similar or relevant to those that you have already purchased or enquired about, such contract will only be made by email or phone from which you can opt out at any time; to notify you about changes to our services; to administer the Site and for internal operations, including troubleshooting, system and security updates, data analysis, testing, research, statistical and survey purposes; to improve the site to ensure that content is presented in the most effective way for you and your computer;

To allow you to participate in interactive features of our service when you choose to do so; as part of our efforts to keep the site safe and secure; to measure the effectiveness of advertising we serve to you and others and to deliver relevant advertising to you and; to comply with our record keeping and information storage obligations.

Information we receive from other sources

We will combine this information with information you give to us and information we collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).

Where we store your personal data

All information that you provide to us is stored on our secure servers and we will take reasonable steps to protect your information in accordance with this policy including:

  • Installing a secure firewall
  • Using anti-virus protection software
  • Encrypting data and
  • Carrying out regular back ups

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of any data transmitted to the site and any such transmission is at your own risk. Once we have received your information we will use strict procedures and security features to try and prevent unauthorized access.

Your rights

You have the following rights under law in respect of your personal information:

  • The right to be informed about the collection and use of your personal information
  • The right of access to your information to verify the legality of our use of it;
  • The right to request that inaccurate or incomplete information about you is rectified;
  • The right to request the deletion or removal of your information where there is no further reason for us to use (such as you have withdrawn your consent);
  • The right to restrict the use of the information;
  • The right to obtain and reuse the information that we have about you for your own purposes;
  • The right to object to certain uses (such as for marketing purposes) and
  • The right to object to certain uses (such as for marketing purposes) and
  • The right not to be subject to a decision that has a legal effect on you that has been based on an automated decision.

Should you wish to exercise any of these rights you may do so at any time by writing to us at the following address : Adair, Crossways House, 39 East Street, Epsom, Surrey KT17 1BL.